1. POLICY OVERVIEW
ShipScope operates a strict no-refund policy for all services. This policy applies to all course purchases, consultation bookings, and other paid services offered through our platform.
All sales are final. By making a purchase, you acknowledge and agree to this no-refund policy.
2. COURSE PURCHASES
2.1 No Refunds
- All course purchases are final and non-refundable
- No refunds will be provided under any circumstances
- This policy applies from the moment of purchase
- Accessing course content does not change your refund eligibility (there is none)
2.2 Course Access
- Once purchased, you retain access to course content indefinitely
- Course materials may be updated or modified without notice
- Access may be revoked only for violations of our Terms of Service
2.3 Payment Issues
- Failed or declined payments will result in no course access
- You are responsible for ensuring payment methods are valid
- Payment processing fees are non-refundable
3. CONSULTATION SERVICES
3.1 No Cancellations or Refunds
- All consultation fees are final and non-refundable once booked
- No cancellations will be accepted for any reason
- Payment is required at the time of booking
3.2 Rescheduling Options
- Rescheduling is available subject to availability
- Contact us at contact@shipscope.org to request rescheduling
- Rescheduling must be requested at least 24 hours in advance
- No guarantees that alternative times will be available
3.3 No-Show Policy
- Failure to attend your scheduled consultation forfeits the entire fee
- No makeup sessions or refunds will be provided
- Technical issues on your end do not qualify for refunds
4. EXCEPTIONAL CIRCUMSTANCES
4.1 Technical Issues
- If ShipScope's platform is unable to deliver services due to our technical failures
- Refunds may be considered at ShipScope's sole discretion
- You must report technical issues within 24 hours
- We will first attempt to resolve issues before considering refunds
4.2 Fraudulent Transactions
- Unauthorized or fraudulent charges may be refunded
- You must report fraud within 30 days of the transaction
- Proof of fraud must be provided
- Law enforcement reports may be required
5. PAYMENT PROCESSOR POLICIES
5.1 Third-Party Refunds
- Our payment processors (Razorpay, PayPal, Stripe) have their own policies
- Any refunds initiated by payment processors will be disputed
- We do not honor chargebacks unless required by law
- Chargeback fees will be passed to customers where legally permissible
5.2 Currency and Processing
- International transactions are processed in USD through PayPal and Stripe
- Indian transactions are processed in INR through Razorpay
- Currency conversion fees (if any) are non-refundable
- Payment processing fees are non-refundable
6. ACCOUNT TERMINATION
6.1 Voluntary Termination
- You may close your account at any time
- Account closure does not entitle you to any refunds
- Access to purchased content will be permanently lost
6.2 Involuntary Termination
- ShipScope may terminate accounts for Terms of Service violations
- Terminated users forfeit all access and payments
- No refunds will be provided for terminated accounts
7. DISPUTE RESOLUTION
7.1 Contact Process
If you believe an error has occurred:
- Contact us immediately at contact@shipscope.org
- Provide your account details and transaction information
- Describe the specific issue in detail
- Allow 3-5 business days for investigation
7.2 Final Decision
- All refund decisions are at ShipScope's sole discretion
- Our decision on any refund request is final
- No appeals process is available
8. LEGAL COMPLIANCE
8.1 Consumer Rights
This policy operates within applicable consumer protection laws. If local laws require refunds in specific circumstances, those laws will supersede this policy only to the minimum extent required.
8.2 Jurisdiction
- This policy is governed by Indian law
- Disputes will be handled according to our Terms of Service
9. POLICY UPDATES
9.1 Changes
- We reserve the right to modify this policy at any time
- Changes will be posted on our website
- Continued use of services constitutes acceptance of changes
9.2 Notification
- Significant policy changes will be communicated via email
- Users are responsible for reviewing policy updates
10. UNDERSTANDING AND ACCEPTANCE
By using ShipScope services, you acknowledge that:
- You have read and understood this no-refund policy
- You agree to the terms before making any purchases
- You understand that all payments are final
- You accept the risk of purchasing digital educational content
11. CONTACT INFORMATION
For questions about this policy or specific situations:
Email: contact@shipscope.org
Subject Line: "Refund Policy Inquiry"
Response Time: 5-7 business days
12. ALTERNATIVE OPTIONS
Instead of refunds, consider:
- Course Access: Review course content thoroughly using previews before purchase
- Consultations: Ensure you understand the scope and timing before booking
- Account Management: Keep your account active to maintain access to purchased content