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Privacy Policy

1. INTRODUCTION2. INFORMATION WE COLLECT3. HOW WE USE YOUR INFORMATION4. INFORMATION SHARING AND DISCLOSURE5. DATA RETENTION6. YOUR RIGHTS AND CHOICES7. COOKIES AND TRACKING TECHNOLOGIES8. DATA SECURITY9. INTERNATIONAL DATA TRANSFERS10. THIRD-PARTY LINKS11. CHANGES TO THIS POLICY12. CONTACT INFORMATION

1. INTRODUCTION

ShipScope Private Limited ("we," "us," "our," or "ShipScope") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our e-learning platform, or engage with our services.

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services. 

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

  • Create an account on our platform
  • Enroll in courses
  • Book appointments for consultations
  • Subscribe to our newsletter
  • Contact us through our website
  • Make payments for our services

This information may include:

  • Contact Information: Name, email address, phone number, mailing address
  • Account Information: Username, password, profile information
  • Professional Information: Company name, job title, industry experience
  • Payment Information: Billing address, payment method details (processed securely through our payment providers)
  • Communication Data: Messages sent through our platform, appointment booking details

2.2 Information Automatically Collected

When you use our platform, we automatically collect:

  • Technical Information: IP address, browser type, device information, operating system
  • Usage Data: Pages visited, time spent on courses, course completion rates, quiz scores
  • Analytics Data: Website navigation patterns, click-through rates, feature usage
  • Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information from:

  • Payment Processors: Transaction confirmations from Razorpay, PayPal, or Stripe
  • Social Media: If you connect social media accounts to our platform
  • Third-Party Analytics: Google Analytics and similar services

3. HOW WE USE YOUR INFORMATION

3.1 Primary Uses

We use your information to:

  • Provide Services: Deliver course content, track learning progress, issue certificates
  • Account Management: Create and maintain your account, authenticate users
  • Payment Processing: Process course purchases and appointment bookings
  • Communication: Send course updates, appointment confirmations, newsletters
  • Customer Support: Respond to inquiries and provide technical assistance
  • Platform Improvement: Enhance user experience and develop new features

3.2 Legal Bases for Processing (GDPR Compliance)

We process your data based on:

  • Contract Performance: To fulfill our service obligations to you
  • Legitimate Interest: To improve our services and communicate with users
  • Consent: For marketing communications and non-essential features
  • Legal Obligation: To comply with applicable laws and regulations

4. INFORMATION SHARING AND DISCLOSURE

4.1 We Do Not Sell Personal Information

ShipScope does not sell, rent, or trade your personal information to third parties for monetary consideration.

4.2 Service Providers

We share information with trusted third-party service providers who assist us in:

  • Payment Processing: Razorpay, PayPal, Stripe
  • Analytics: Google Analytics
  • Email Services: Newsletter and notification providers
  • Technical Infrastructure: Hosting and security services
  • Course Delivery: Video streaming and content delivery networks

4.3 Legal Requirements

We may disclose information when required by law, regulation, legal process, or to:

  • Protect our rights, property, or safety
  • Protect users' rights, property, or safety
  • Prevent fraud or illegal activities
  • Comply with court orders or government requests

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. DATA RETENTION

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Specific Retention Periods:

  • Account Data: Retained while your account is active and for 3 years after deletion
  • Course Progress: Retained for 7 years for certification purposes
  • Payment Records: Retained for 7 years as required by tax and accounting laws
  • Communication Data: Retained for 3 years unless deletion is requested

6. YOUR RIGHTS AND CHOICES

6.1 Access and Control

You have the right to:

  • Access: Request a copy of your personal information
  • Rectification: Correct inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Receive your data in a portable format
  • Restriction: Limit how we process your information
  • Objection: Object to certain types of processing

6.2 Account Controls

You can:

  • Update your profile information in your account settings
  • Change communication preferences
  • Unsubscribe from marketing emails
  • Delete your account (contact us at contact@shipscope.org)

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Types of Cookies We Use

  • Essential Cookies: Required for platform functionality
  • Analytics Cookies: To understand how users interact with our platform
  • Preference Cookies: To remember your settings and preferences
  • Marketing Cookies: To deliver relevant advertisements (if applicable)

7.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information:

  • Encryption: Data transmitted using SSL/TLS encryption
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Security Monitoring: Regular security assessments and monitoring
  • Payment Security: PCI-compliant payment processing
  • Regular Updates: Software and security patches applied regularly

9. INTERNATIONAL DATA TRANSFERS

As we serve users globally, your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard Contractual Clauses: For transfers outside the European Economic Area
  • Adequacy Decisions: Relying on jurisdictions deemed adequate by the European Commission
  • Your Consent: Where required by applicable law

10. THIRD-PARTY LINKS

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

  • Post the updated policy on our website
  • For significant changes, we may require your consent

12. CONTACT INFORMATION

12.1 General Privacy Inquiries

Email: contact@shipscope.org

12.2 Data Protection Rights Requests

To exercise your data protection rights, please contact us at contact@shipscope.org with:

  • Your full name and account email
  • Specific right you wish to exercise
  • Verification of your identity
  • Detailed description of your request

We will respond to your privacy requests promptly, typically within 30 days of receiving your request.

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